Glance Software, LLC Terms of Service

1. Acceptance of Terms

By accessing and using the Telzo platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you ("Reseller") and Glance Software LLC ("Company", "we", "us").

2. Description of Service

Telzo provides a web-based management platform for configuring and managing telephony answering rules, call routing, and related telecommunications services through integration with third-party PBX platforms, including but not limited to Netsapiens-based platforms. The Service includes:

• A web-based dashboard for resellers and their end users
• IP phone XML application integration (Yealink and Grandstream devices)
• Automated call routing rule management and scheduling
• Custom branding and white-label capabilities (Pro tier)

3. Subscription Plans and Pricing

The Service is offered under the following subscription tiers. Each tier may be purchased on a monthly plan or on an annual commitment plan. Annual commitment plans are billed monthly at a discounted rate in exchange for a minimum twelve (12) month term.

• Telzo Classic: $39 per month (monthly plan) or $29 per month (annual commitment)
• Telzo Pro: $59 per month (monthly plan) or $49 per month (annual commitment)

Features included in each tier are described on the Telzo website and may be updated from time to time.

Annual Commitment Plans

By selecting an annual plan, you agree to a twelve (12) month minimum commitment beginning on the date of your first payment. You will be billed monthly throughout the term at the annual-plan rate. Annual plans automatically renew for successive twelve (12) month terms at the then-current annual-plan rate unless you cancel at least thirty (30) days before the end of the current term. Early termination of an annual commitment does not entitle you to a refund of fees already paid, and you remain responsible for all monthly payments through the end of your current term. Upgrading your tier mid-term (for example, from Classic to Pro) restarts the commitment clock; downgrades take effect at the end of the current term. If a payment fails and cannot be collected after standard retry attempts, your subscription may be cancelled and your account deactivated, subject to the non-refundable fees provision below.

Pricing is subject to change with thirty (30) days written notice. Your continued use of the Service after a pricing change constitutes acceptance of the new pricing. All fees are non-refundable unless otherwise agreed in writing. Failure to maintain timely payments may result in suspension or termination of your account and access to the Service.

4. Account Responsibilities

As a Reseller, you are responsible for:

• Maintaining the confidentiality of your account credentials, API keys, and PBX platform credentials stored within the Service
• All activities that occur under your account, including actions taken by your end users
• Ensuring that your end users comply with these Terms and all applicable laws
• Providing accurate and up-to-date account information, including company name, contact phone, and email
• Promptly notifying us of any unauthorized use of your account or any security breach

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation
• Transmit any material that is unlawful, threatening, abusive, or otherwise objectionable
• Interfere with or disrupt the Service, its servers, networks, or infrastructure
• Attempt to gain unauthorized access to any portion of the Service, other accounts, or connected systems
• Use the Service for any purpose that is fraudulent, deceptive, or harmful to others
• Use automated scripts, bots, or scrapers to access the Service outside of approved integrations
• Sublicense, resell, or redistribute access to the Service to third parties except as expressly permitted under your Reseller account

Fair Use Policy: Your subscription includes unlimited domains and extensions. "Unlimited" means no fixed cap on the number of domains or extensions you may provision under your account; however, usage must be consistent with normal business operations. We reserve the right to review accounts exhibiting usage patterns that are substantially excessive, automated, or inconsistent with the intended use of the Service — such as provisioning resources for the purpose of resale to unrelated third parties, load testing, generating artificial API traffic, or operating the Service on behalf of entities with no legitimate business relationship to your Reseller account. We will contact you before taking any action on your account related to this policy.

6. Proprietary Rights and Intellectual Property

The Service — including but not limited to its source code, object code, user interface designs, visual layout, workflow logic, user experience patterns, XML phone application integration methods, API integration architecture, scheduling algorithms, call routing rule management systems, and all related documentation — is the exclusive property of Glance Software LLC and is protected by United States and international copyright, trade secret, trademark, and other intellectual property laws.

You expressly acknowledge and agree that:

• The design, structure, sequence, and organization of the Service constitute valuable trade secrets of Glance Software LLC
• The user interface, visual design, interaction patterns, and workflow logic of the Service are proprietary and protected intellectual property, independent of the underlying code
• The methods by which the Service integrates with PBX platforms, generates XML applications for IP phones, and manages telephony answering rules are proprietary processes developed by Glance Software LLC

You shall not, directly or indirectly, and shall not permit any third party to:

• Copy, reproduce, modify, adapt, translate, or create derivative works based on the Service or any part thereof
• Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code, algorithms, data structures, or underlying ideas of the Service
• Study the Service for the purpose of building, designing, or assisting in the creation of a competitive or substantially similar product or service
• Use knowledge, concepts, designs, workflows, or techniques gained through access to the Service to develop, market, sell, license, or distribute any product or service that competes with or replicates — in whole or in part — any feature, function, or capability of the Service
• Remove, alter, or obscure any proprietary notices, labels, or marks on or within the Service

Non-Competition Obligation: During the term of your subscription and for a period of twelve (12) months following termination or expiration of your account (regardless of the reason for termination), you agree that you will not, directly or indirectly, develop, create, market, sell, license, or distribute any software application, platform, or service that is substantially similar to or competitive with the Service or any material portion thereof. This restriction applies to you, your employees, contractors, agents, and any entity in which you hold a controlling interest. You acknowledge that this restriction is reasonable in scope and duration given the proprietary nature of the Service and the competitive harm that would result from misappropriation of Glance Software LLC's intellectual property.

7. Data and Privacy

We collect and process data as necessary to provide the Service. You acknowledge that telephony configuration data, call routing rules, scheduling data, answering rule configurations, and related metadata will be stored and processed by our systems. We will handle all personal data in accordance with applicable privacy laws. You are responsible for ensuring that you have obtained all necessary consents from your end users for data processing conducted through the Service.

8. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. Scheduled maintenance windows will be communicated in advance when practicable. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GLANCE SOFTWARE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF GLANCE SOFTWARE LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL GLANCE SOFTWARE LLC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL FEES PAID BY YOU TO GLANCE SOFTWARE LLC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Glance Software LLC and its officers, directors, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any claims made by your end users related to the Service; or (e) any unauthorized use of the Service under your account.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Service will immediately cease
• You must immediately discontinue all use of the Service and destroy any copies of proprietary materials
• The non-competition obligation (Section 6), indemnification (Section 10), limitation of liability (Section 9), and intellectual property provisions shall survive termination
• We may retain your configuration data for a reasonable period to facilitate reactivation, after which it may be permanently deleted

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes through the Service, via email, or by posting the revised Terms with an updated effective date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and contact us to close your account.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Florida, and you consent to the personal jurisdiction of such courts. You agree that any breach of Sections 5 or 6 of these Terms would cause irreparable harm to Glance Software LLC for which monetary damages would be an inadequate remedy, and that Glance Software LLC shall be entitled to seek injunctive or other equitable relief without the necessity of posting a bond.

14. Contact

For questions about these Terms of Service, please contact us through the Help & Support form on your Reseller Profile page, or via email at the address provided in your account communications.